Refund policy

WE HAVE A 7-DAY RETURN POLICY.

You have 7 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition that you received it, unbroken or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at divinaperfume@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, instructions on where to send the package, and more.

Items returned to us must first request a return to be accepted. 

Returns must be sent to the following address:

Divina Perfumes L.L.C, Gold Souq, Near Gate No. 2, Deira, Dubai, United Arab Emirates.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at divinaperfume@gmail.com